Temperatures go from warm to cool, green leaves turn gold, red, orange.
And just as fall is the season of change in the natural world, it can be in the digital realm, too.
At Royer’s, this fall coincides with the launch of our new website. It’s still at royers.com, of course, but it has a fresh, crisp new look and functionality that should make the shopping experience even more fulfilling. (This look also is evident in our e-blasts and printed fall catalog.)
Among the improvements, both functionally and aesthetically:
The website now features “responsive” design, which means that it adjusts to the size of the browser in which it is viewed. We realize that customers shop online from different-sized screens, from desktop to laptop, tablet to smart phone.
Additional filters help shoppers more readily find what they’re looking for. For instance, instead of just searching by price across all products, it’s now possible to narrow that search by categories. Soon you’ll be able to filter by flower and color, too.
Arrangements are shown bigger and scale according to screen size.
Text is set against transparent colors, allowing more of the background flower images to shine through.
If the curvy page designs have a familiar feel, it’s because they are macro-views of actual flower shapes. The size, color and placement of the shapes are not determined by templates but rather are unique to each layout. This allows the layouts to remain fresh and change with the seasons.
What do you think of our new website? We’d like to hear from you. Please share your comments below, or let us know the next time you visit one of our stores.
We don’t procrastinate when it comes to holiday shopping. In fact, no sooner is one Christmas in the rearview mirror than we start planning for the next one.
It’s not that we’re eager for the passage of time. Rather, we’re beckoned by AmericasMart in Atlanta, which describes itself as the nation’s leading gift, home furnishings and area rug wholesale marketplace.
In Atlanta, we might purchase containers bearing a Christmas decoration, or snowflake or snowman stick-ins to complement an arrangement. We source Christmas décor at AmericasMart but also gifts that customers will give at the holidays, such as a picture frame.
A half-dozen Royer’s representatives visit AmericasMart’s three-building, 7 million-square-foot complex every January, buying gifts and arrangement accents for the next Christmas season, and again in July, when the focus will be on the next spring.
Focus on larger gifts
Jenni Eberly, Royer’s market manager, has made six trips to Atlanta, so she’s a veteran now. But as a first-time visitor, she found the experience daunting.
“It’s overwhelming,” she said, “looking at all that merchandise set out in the displays. Because then you have to take these huge displays and then pick out what you’re going to buy.”
As vast as AmericasMart is, Royer’s spends most of its time on five floral and holiday floors. In July, the group arrived in Atlanta on a Wednesday and worked through Friday. The pace is constant, and even lunch and dinner conversation turns to what each of them has seen from vendors.
Geoff Royer, whose great-grandparents started Royer’s, coordinates the Atlanta trips. He sets up meetings with specific vendors. He also arms each member of the Royer’s delegation with a folder that identifies, by holiday, items on their shopping list.
The needs range from broad to specific. In January, some of the focus was on larger gifts, such as clocks, afghans and pillows that are relatively new for Royer’s. In July, one of the goals was to find new versions of a heart stick-in and accent ribbon to give a new look to an existing arrangement.
Erica Bixby, Royer’s store manager in Lebanon, has been to Atlanta three times. With experience, she has learned to think beyond the initial appeal of new products to identify how they will work in Royer’s stores.
How will they complement other items, and will they work given the price at which they will have to sell, including once freight costs are factored in?
Something might look nice, Erica suggested, “but you can’t really sell it for $50.”
Moments of inspiration
Technology has made it easier to document the trips. Photos taken with a tablet or smart phone are invaluable for jogging memories. After all, Christmas giftware purchased in January won’t arrive until summer or fall.
Photos also capture moments of inspiration.
“I have a bunch of things that I liked for silks,” Erica said, with an eye toward Royer’s crafting similar arrangements in-house rather than buying them already made.
“Or I take pictures of displays that I’d like to duplicate in the stores,” Jenni added.
On her phone, Jenni pulled up a photo showing how one vendor used eye hooks and ropes to display pillows.
“It’s up, it’s still in the display, but it’s out of the way,” Jenni said, noting that pillows are vulnerable in a flower shop, where the need to water plants is constant.
One week after returning from the July trip, Erica and Jenni were in Royer’s central design department in Lebanon. Looking around them, at tables filled with arrangements being created or revamped for fall debuts, they estimated that 30 percent of the items were from Atlanta.
“That container, that container, that container,” Jenni said, pointing at specific arrangements. “That vase. Those deer [figures]. Those are all things that we picked up in January.”
Royer’s received the honors, but it’s you, our valued customers, who deserve the applause.
Thanks to you, we continue to be recognized on multiple “best of” lists compiled by area media outlets.
“We’re thrilled when we are voted the best in the communities we serve, but we’ve always stopped short of asking for someone to vote for us,” said Greg Royer, president and CEO. “We’d rather win on our everyday activities, which makes it truly an honor that our customers recognize us in these ways.”
Among this year’s honors: “Best of Lebanon Valley”/Lebanon Daily News
Royer’s was named the top florist for the fifth year in a row. “Best of Harrisburg”/Susquehanna Style In its June issue, the magazine named Royer’s “best florist.” “Best of York”/York Sunday News This year’s survey received more than 16,000 ballots, including 5,800 in the florist category. Said the newspaper: “Looking for the perfect centerpiece for your next event oracustom arrangement for your upcoming wedding? Look no further than these favorite York-area florists. Family-owned Royer’s Flowers & Gifts is the first place winner for its wide selection and dedication to meeting customers’ needs.”
There are lots of statistics out there about the economic benefits of buying local. When you buy from locally owned stores, the money stays in your community and puts your neighbors to work.
It’s true whether you spend your money at a local restaurant, hardware store or florist.
Speaking of flowers, buying directly from a local florist rather than through a national wire service such as FTD (which last year bought ProFlowers) or Teleflora can put money back in your pocket, too.
That’s because the wire services are middlemen, adding another layer of charges that consumers pay for without realizing any added value in return. The wire services are marketing companies that hand orders over to local florists, who make the arrangements and deliver them to your home or office.
CNN Money, in a story timed to Valentine’s Day 2013, noted how FTD had advertised a glass vase with roses and mini-carnations for $44.99. However, to send that arrangement to Reno, Nev., FTD’s service charge bumped to price to $65.
By comparison, that same arrangement ordered directly from a Reno florist: $53.
“If all orders came in this way, our business would not be sustainable,” the florist said.
Of course, this begs the question of why they stick with the wire services if florists have trouble making money on incoming orders.
Greg Royer, president and CEO of Royer’s, said that FTD and Teleflora are generally well regarded; they have been in business since 1910 and 1934, respectively.
“We also want to be able to send orders to other florists, so accepting orders via the wire services is only fair play,” he said.
However, he noted that from a consumer perspective, it’s a better deal to work with a local florist. You’ll be dealing with the same people who are going to arrange and deliver your flowers.
And you’ll avoid the added fees associated with the wire services.
Love is all around at Valentine’s Day, but you never want to take matters of the heart for granted.
Our survival guide is here to help, before, during and after the holiday. And it’ll help you whether you’re giving or receiving flowers — or both.
SHOP EARLY
One of the keys to a successful Valentine’s Day is not forgetting that it is Valentine’s Day. Order your flowers early and even have them delivered early. This way, you’ll be sure to stay ahead of any snowstorms, and the recipient will just have longer to enjoy the flowers.
What’s more, Royer’s offers a special incentive: Have your Valentine’s Day order delivered Feb. 12 or earlier, and the delivery will include a coupon for a free dozen-rose bunch redeemable in March.
SHOP LOCALLY
The big national retailers will spend a lot of time and money bombarding you with their offers, but you’ll get the most bang for your bouquet when you purchase it from a local florist. Don’t take our word for it, though. Just watch this story from NBC News.
don’t let the ‘dogs’ out
Be wary of “deceptive order gatherers,” or DOGs, that often make it look like they are local florists but aren’t. They might even be located out of state. And if they sink their teeth into your order, they’ll take an unnecessary bite out of your wallet. Click here for details on why you will want to avoid them.
PICK YOUR PRICE POINTS
It’s the thought that counts, so you don’t have to spend a lot to show that you care about someone. In this Fox 43 Morning News appearance, we offer five options for below $50.
handle with care
Given proper amounts of water and cool-enough temperatures, high-quality roses from a local florist can last a week or longer. Just follow these easy steps.
With these tips, you’re not just going to survive Valentine’s Day, but you’re going to thrive.
And what’s not to love about that?
Teddy Roosevelt had his Square Deal. Huey Lewis said it was hip to be square.
We have the square holiday wreath, and it’s pretty hip.
Of course, you’ll still find more round wreaths, but we’re stocking a small number of square wreaths in each of our stores.
No matter the shape of your evergreen wreath, here’s a great tip for keeping them in great shape throughout the holiday season: hairspray. Click here for details.
Research shows the emotional and behavioral benefits associated with flowers and plants. Having them around your home or office is a great way to keep your spirits bright as daylight dwindles.
You’ll get another lift from our new customer rewards program: Petal Perks.
We included Petal Perks cards in our fall catalog. If you didn’t receive one, you can pick one up at any of our stores.
With Petal Perks, customers earn one point for each penny they spend and 300 points for each order they place: every 15,000 points earns a $5 discount on a future purchase.
Petal Perks applies to all purchases, whether made in store, online or on the phone. What’s more, points don’t expire as long as you make at least two purchases annually. Here you’ll find complete details about Petal Perks.
So with winter fast approaching, be sure to keep plenty of flowers and plants around. They’ll help you perk up, and you can get the most out of Petal Perks.
We’re celebrating the start of a new school year with a free Royer’s Kids Club event Aug. 23 in each of our stores.
Children ages 5 to 12 will have an opportunity to create a daisy arrangement adorned with a “back-to-school” stick-in. Participants also will receive a free balloon.
Time slots are available at 10 a.m., 2 p.m. and 3 p.m. Registration is required by calling your nearest Royer’s store: click here for locations and contact information.
Happy 200th Birthday to Mountville, Lancaster County!
The borough kicked off its weeklong bicentennial celebration with a parade on Aug. 2. Our Columbia store, which serves Mountville, entered Royer’s classic 1969 Ford Econoline delivery van in the procession. Store manager Patti Barclay and her team walked beside the van and handed out 400 carnations to spectators.
In advance of opening West Shore Hospital in May, PinnacleHealth System sought a new floral vendor that could keep up with the growing volume of orders from its three hospital boutique gift shops. Royer’s Camp Hill store won a multi-year contract to service the new hospital as well as the established Harrisburg Hospital and Community General Osteopathic Hospital. The partnership began April 1.
“It’s just been extremely good the whole time,” said Joan Line, manager for PinnacleHealth Auxiliary.
She works closely with the Camp Hill store’s Holly Newpower, manager, and Aimee Arrowood, assistant manager. Royer’s delivers flowers at various price points to the hospitals every week, but Line also has been impressed with how requests have been accommodated on weekends.
“If a family comes in and wants a special arrangement,” she said, “all we have to do is call Holly and Amy and they will bring it in.”
PinnacleHealth’s gift shops are open 10 a.m. to 7 p.m. Monday to Friday and noon to 4 p.m. Saturday and Sunday.
What’s more, PinnacleHealth Auxiliary’s website includes an online gift shop, and orders placed there are filled by Royer’s. Or if customers buy flowers on Royer’s website that are destined for a PinnacleHealth hospital, Royer’s gives a small percentage of each sale back to PinnacleHealth Auxiliary.
The nonprofit PinnacleHealth Auxiliary manages the three gift shops. All of the proceeds from the gift shops come back to the hospitals to support various programs and services.
Holly, Royer’s manager in Camp Hill, called the PinnacleHealth Auxiliary partnership “a huge deal” for her store.
“More than just selling flowers,” she said, “it’s benefitting the community, too.”
Added PinnacleHealth’s Line: “It’s just a good match.”
Meanwhile, six other Royer’s stores service eight other area hospital gift shops: East York: Apple Hill Surgical Center Ephrata: WellSpan Ephrata Community Hospital, Heart of Lancaster Regional Medical Center Lancaster West:Lancaster General Hospital, Women & Babies Hospital Lebanon: Good Samaritan Hospital Reading: Reading Hospital West York: WellSpan York Hospital